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Frequently asked Questions

Is the price displayed online fixed ?
Secure SiteIs you site secure enough for me to order online?
WHY IS THE PRICE OF YOUR GOLD DIFFERENT FROM PRICE INDICATED ON WEBSITES LIKE KITCO OR MONEX OR GOLDPRICE.COM or other online sources ?
What are the payment terms and conditions? What Type of Payments are accepted ?

How long does it take to Ship and Receive the ordered products ?
How do You Ship and how much time would it take for us to receive the shipment?
Do you have warranty on the jewelry?
What is the procedure to buy online, For First Time Customers?
Can you ship to a P.O. Box address ?
Can we cancel the order after we have placed it online.?
Why can I not find a item that was there on the website before..?
Can you sell multiple pieces of the same design or can we re-order the same products ?
Where is all the jewelry from..?
What is your exchange policy ? Can I not get a refund on my credit card?
What do I do if I do not want an Invoice shipped with the item ?
Why do the prices change for the same product on your Website?
How do I get the items repaired if there is a need..?
Where is your physical location and can I visit it to make a purchase or exchange an item I have bought on your website..?
How much does it usually cost for repair ?
Do you sell wholesale, offer discounts, waive shipping charges if we place a large order ?
What is the difference between 18k white gold jewelry and 22k gold jewelry with a rhodium polish or rhodium plating to give it a white look?
Why not make the beautiful hand-made Gold Jewelry in complete 18k white gold?
Why is white Gold Jewelry more expensive than 22k yellow Gold Jewelry ?
What is 2 tone, or 3 tone, antique, Enamel, Meenakari finishes all about?
Why is the precious and semi-precious stone jewelry more expensive compared to plain gold jewelry?
What are the Sales Tax terms and conditions?

 

Is the price displayed online fixed ?
Yes, It is the best price possible and is fixed. We believe that it would be fair to all customers who shop with us to get the same price.

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Secure SiteIs your site secure enough for me to order online?
Yes, our site is secure for online ordering and payment; we do have Min. 128 bit encryption (SSL , Secured Socket Layer) for all payment transactions between your computer / PC to the secured area of our server.

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WHY IS THE PRICE OF YOUR GOLD DIFFERENT FROM PRICE INDICATED ON WEBSITES LIKE KITCO OR MONEX OR GOLDPRICE.COM or other online sources ?
That price does not include the premium to physically own or have gold, that is the market quote for the commodity, wherein you can just speculate if u have an account with a commodities broker / bullion trading network.
All forms of physical gold has PREMIUM, it depends on what form it is in and in what size, shape and marking and type of fabrication.

The gold price indicated by you is similar to the commodity prices of oil, Soya bean, coffee, heating oil, gas etc, these are commodity prices for speculation and hedging purpose, you cannot get certified physical gold at that price.
Just for example check the following link for price of corn oil or coffee beans or other commodities prices and check out the price at the super market or Starbucks coffee beans price, our price is very similar to that.

http://money.cnn.com/data/commodities/

The base gold price we sell at is mentioned on our website at the bottom of each page and we change the price as per the market quote on each day, or when gold moves significantly to warrant a gold price change.

The final jewelry price displayed online is derived by adding the base price of gold + making + customs duty + wastage + cost of acquiring (Import charges, shipping from factory, insurance), COST OF DOING BUSINESS(These include many small things) + very small profit margin + shipping and forwarding to customer, Credit card processing fee + Credit Risk + Dead stock disposition cost + Finance charges and many other charges that all jewelers incur to do business and to provide exceptional service to customers.

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What are the payment terms and conditions?
What Type of Payments are accepted ?

We accept VISA, MASTERCARD, DISCOVER & AMEX CREDIT CARDS as online payment through our checkout/payment. However, once your payment is processed, we will call you the first time and verify the information and validate it using our underwriters policy and procedures. We require customer to fax or e-mail us a signed copy of the credit card authorization with a copy of the customers valid state or federal ID. (Not for all Customers).This is for the security of the customer and to maintain the integrity of the card holder and secure data for future orders, during subsequent order the customer then may not need to verify and we could ship directly to the customer without hassle.

We also accept Cashier’s Check, Personal Check and Money Orders, if the customer wishes to pay using any of these methods they may, click the quick check out button and we would call them to verify the customer information and wait for the payment. All payment must be received by us within 3 days of the order initiated; in case we do not receive the payment within 3 days we may cancel the order, or extend the time at our discretion. Please mail us the payment to:

Zaveri Bazaar Jewelers
Zaveri Bazaar LLC.
1709 Church St # A
Decatur, GA 30033, USA

Phone: 404.254.1330


URL: www.ZaveriBazaarJewelers.com

Customer service hours and/or Store Hours:
Tue-Sun : 11:00 AM. -7:00 PM. U.S. Eastern time
Monday Closed.

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How long does it take to Ship and Receive the ordered products ?
We usually ship the Same Business day after we receive and verify the customer order and information. For first time customers, it could take longer to verify and validate.

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How do You Ship and how much time would it take for us to receive the shipment?
We ship within the USA only.

               Fedex      

We ship via Fedex secured courier with full insurance the same day if order is received before 4:00 p.m. EST, for all customers whose information has been previously verified and validated. For all new customers, the shipment will be shipped the same day the customer information is verified and validated as per our underwriters’ policy. All orders received after 4:00 PM will be shipped the following business day.(The 4:00 PM cut off could be extended, if required please call 404.254.1330

We require signature and proof of delivery for all orders shipped.

All items shipped will reach the destination within two business days of shipping, except in situations when the carrier need more time delivering due to bad weather, disaster or other unforeseen circumstances.

Our regular Carrier is FEDEX and almost all merchandise will be shipped by FEDEX 2 day service, except, small orders, (Typically less than $500) For different shipping options and cost please call 404.254.1330.

You may also check the status of your order online or at our web-site after LOGIN and clicking on the VIEW CART (order status will be automatically shown on this page.) button and following the prompts.

[Please see: Shipping Info for details about detail shipping policy, shipment days and delivery days ]

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Do you have warranty on the jewelry?
All jewelry sold Online and in our retail store in Decatur, GA USA is guaranteed 22kt gold or as marked. 22kt gold jewelry is softer than 18k or 14k jewelry. We carry the highest quality of jewelry workmanship, however, please note that we do not offer any warranty on breakages or perceived workmanship as the life of the jewelry depends on use and care.
As with any jewelry, due care is required while in use, and more so with 22kt jewelry, as it is softer, things can happen in a day or a decade, you never know, so please take care of your jewelry.
Please also note that we fix the jewelry we sell and most of the times the repair is free, if it is just replacing faceted gemstones, pearls, corals and CZs.
Please take extra care with jewelry studded with pearls, turquoise and corals and other UN-FACETED stones.
All un-faceted stones, have no grip or girdle that the stone can be set on, and, they are set with pressure. Sometimes, pressure loosens and pearls/corals tend to fall off and more likely when the gold is softer like 22k gold.

It is often perceived that jewelry purchased in India and Pakistan, does not break easily or stones do not fall off that easily, the reason for this is, even though the customer is paying for 22kt gold, it is never 22k gold as there is more mixing of alloy hence making it less pure but more hard and strong. There is a misconception that jewelry is of any better quality workmanship, it is just less pure, this is a general fact.
There are many honest jewelers in India that do not cheat and if they use the same amount of gold as we do then the strength and stone setting life would be the same, as most of our jewelry is either made by the same people, that make jewelry in India or their experts who have left India and settled in Middle east, where we buy from.

To Summarize even though we carry the highest quality jewelry, we do not warranty breakages or stones falling off as it depends on the use and care and there is more tendency of 22k jewelry to break or stones fall off if due care is not taken.

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What is the procedure to buy online, For First Time Customers?

THE FIRST 4 STEPS ARE ONLY FOR FIRST TIME CUSTOMERS

Step 1. SIGN-UP, USING THE LINK ON TOP RIGHT.

Step 2. Check you e-mail immediately after signup, You will receive an email from Zaveri Bazaar Jewelers, OPEN IT and CLICK on the link in the email.

Step 3. The link will take you to our website and will ask you to click on the “VALIDATE MY ACCOUNT” button. CLICK ON IT.

Step 4. After you validate the account, Close the browser window and open a new browser window. CONTINUE….

FOR ALL FUTURE PURCHASES While browsing our website, if you wish to buy anything, click on the add to cart or BUY NOW tab / button , the product will automatically be added to your shopping cart. If you wish to buy more than one product, click on CONTINUE SHOPPING tab.Once you have added enough products to your cart and wish to pay and check out, you will have to click on the CHECKOUT tab. (If you are logged in it will take you to the Check-Out page) OR At this time you will have to login to our protected web area by giving your E-Mail id as your username and the password you had given at the time of signup. Your cart information will be displayed, Please Verify the cart information Give your credit card information, and Check, On Agree to Exchange and Return Policy and to pay the credit card and Click on PROCEED TO CHECKOUT tab. The NEXT page is the Final Page, Click on the CHECKOUT Tab .

 

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Can you ship to a P.O. Box address ?

Sorry, we do not ship to P.O. Box addresses, as we require each package to be signed by the recipient of the package.

 

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Can we cancel the order after we have placed it online.?

No, you cannot cancel an order you have placed online, however you could give us a call and under special circumstances which would be determined by us, we may do it solely at our discretion.

We reserve the right to cancel any order, for any reason including the ones given below:

  • If we receive multiple orders for a single item, and the item is sold out or not in stock anymore.
  • If the order information does not meet our valid credit card security guidelines given to us by our credit card processing company, we have very stringent guidelines in place for credit card security and would like to apologize in advance if there is any inconvenience caused by this policy to our customers.
  • If there is an error in the pricing of any item during the posting of that item on the website.

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Why can't I find an item that was there on the website before..?

The items that are VISIBLE on the WEB-SITE IS ALWAYS AVAILABLE IN STOCK, However, there could be one of the following reasons:

1. We mark the items as sold and or remove the items as soon as they are sold out, if you do not see the item.

2. Currently as newer items are added to our inventory every day…the item you might have seen before would have moved down in the listing and you could not see it in the same place. However, we suggest that if you like any product, you could write down its product code and search it using our code search tool, available on the top right corner of all our web pages.

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Can you sell multiple pieces of the same design or can we re-order the same products ?

Most of the jewelry we sell are unique and one of a kind and imported from various parts of the world, It is very difficult to order these items again, however, we could order certain items that are made by our own Kari-gars/Craftsmen by calling 404.254.1330

 

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Where is all the jewelry from..?

Almost ALL of our jewelry is imported from various parts of the world, including India, Pakistan and the Middle-East, very, little is actually made in the USA.

 

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What is your exchange policy ? Can I not get a refund on my credit card?

Please Click HERE to be redirected to our Exchange and Returns policy page. Sorry, we cannot issue full refunds on your credit card accounts, without charging a 15% restocking fee. If you require a refund on your credit card, we will issue it after deducting the restocking fee and the shipping charges.

Further detailed information and instructions for Returns is given HERE

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What do I do if I do not want an Invoice shipped with the item ?
If you do not want us to ship an invoice, with your order you will have to call us
at 404.254.1330 immediately after placing an order online and we will take care of it. An e-mail may be overlooked as we may ship the merchandise within hours of receiving the order.

Why do the prices change for the same product on your Website?
ZaveriBazaarJewelers.com We take utmost care in updating the prices that are displayed online. Gold prices are based on today’s 1OZ bullion price of USD 45.95 per Gm. (Today’s London PM Fix + premium.) All web prices will not be honored at our store.

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How do I get the items repaired if there is a need..?
will you be able to perform the repairs? We can repair most of the Jewelry sold by us, you need to mail us the items you wish to repair and your name and phone numbers, we will call you with an estimate, if you agree to the price we will repair it within one - two weeks and mail it back to you. Please note that Certain items are beyond repair or are not worth the cost of repair, so please exercise your judgment in this regards.

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Where is your physical location and can I visit it to make a purchase or exchange an item I have bought on your website..?
Yes, you could visit our store and exchange the products you have bought at our website. We do have a huge physical retail store location,
at :

Zaveri Bazaar Jewelers
Zaveri Bazaar LLC.
1709 Church St # A
Decatur, GA 30033, USA

Phone: 404.254.1330


URL: www.ZaveriBazaarJewelers.com

Customer service hours and/or Store Hours:
Tue-Sun : 11:00 AM. -7:00 PM. U.S. Eastern time
Monday Closed.



Click here for details.. Almost, All items available on the website, are available at our physical location, if you visit the store to make a purchase for any item, please note the ITEM CODE from the website., for us to be able to locate the item. Please also note that, the prices you see online are the lowest price possible, most of the time, we cannot honor the online prices in the store, as the prices online are special discounted prices. So, we encourage you to buy online and Save.

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How much does it usually cost for repair ?
Most basic repairs like Chain Solder, Polishing, Basic Solders, CZ or Semi-Precious stone re-setting, are appx. $15 per instance, for example if there are 2 solder required the cost will be $30. Please also note that there will be shipping involved. The best way is to make a personal assessment based on the above criteria and if required call us for our advise and then mail the item.

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Do you sell wholesale, offer discounts, waive shipping charges if we place a large order ?
Yes, we do sell wholesale but not online. Please visit out store or call
at 404.254.1330

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What is the difference between 18k white gold jewelry and 22k gold jewelry with a rhodium polish or rhodium plating to give it a white look?
As You may be aware, finished gold is yellow in color, to make it white you need to alloy it or mix it with a white metal. The more the white metal the more the gold becomes white. Typically we use palladium as the alloy which gives it a white look and subsequently plated with Rhodium for the great sheen. 18Kt white gold will have 25% of the white metal, usually palladium, to retain its value when resold and 75% of 24kt Yellow gold.
Sometimes we can also plate the 22kt gold with rhodium, a very thick plate of rhodium will give a yellow gold piece to look white and hence it is called 22kt white gold jewelry. Almost all 22kt white gold is 22 Kt yellow gold plated with Rhodium.

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Why not make the beautiful hand-made Gold Jewelry in complete 18k white gold? Almost all of our white gold jewelry is 18k gold white gold, as 18kt harder than the 22k gold, the labor to make the very fine designs and filigree is very very difficult and hence the price is higher than 22kt white gold and 22kt yellow gold.

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Why is white Gold Jewelry more expensive than 22k yellow Gold Jewelry ?
The 25 percent alloy required to make the gold white is composed of expensive white metals like Palladium, Platinum and Rhodium the cost of the alloy and the difficulty in the fabrication process makes white gold jewelry more expensive.

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What is 2 tone, or 3 tone, antique, Enamel, Meenakari finishes all about?
2 Tone finishing is yellow gold plated with rhodium at select places. 3 tone is yellow gold plated with rhodium at select places and copper color oxidized finishing. Meenakari & Enamel is colored rocks found in parts of India which is melted and placed like paint on top of the gold. Meenakari is one of the best art forms in jewelry.

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Why is the precious and semi-precious stone jewelry more expensive compared to plain gold jewelry?
We use genuine precious stones and semi-precious stones in our Jewelry, the precious stones are lot more expensive than gold and hence the jewelry with stones gets comparatively more expensive. Also The labor of matching natural stones by size and color and setting is more than making plain jewelry. The stones used in our gold jewelry are sold by the carats, and the price of each carat of precious stones is appx. $20-$30 per carat and semi-precious stones from $10-$15 per carat.

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What are the Sales Tax terms and conditions?
If order is Shipped to, or within the State of GEORGIA 7% sales tax is automatically added to the Total Order Amount. When orders are shipped to other states, sales tax is not collected or charged.

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Zaveri Bazaar Jewelers
Zaveri Bazaar LLC.
1709 Church St # A
Decatur, GA 30033, USA

Phone: 404.254.1330


URL: www.ZaveriBazaarJewelers.com

Customer service hours and/or Store Hours:
Tue-Sun : 11:00 AM. -7:00 PM. U.S. Eastern time
Monday Closed.

Shipping Info Track my order FAQ Privacy Policy  Return and Exchange    Feedback

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www.ZaveriBazaarJewelers.com (Online 22Kt Indian Gold Jewelry). Gold prices are based on today’s 1OZ bullion price of USD 45.95 per Gm. ( Wednesday - January 31, 2018- London PM Fix + premium.). Web prices will not be honored in store. Photograph of jewelry may not capture the beauty, quality of workmanship and may not represent the actual size of the items.  Gemstone carat weights mentioned are based on manufacturers estimates and may vary.

Free shipping (orders $ 200 or more) is valid for these states only. Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Marianas Islands , Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia , Virgin Islands , Washington, West Virginia, Wisconsin, Wyoming

Zaveri Bazaar LLC. (www.ZaveriBazaarJewelers.com ) - 1709 Church St # A, Decatur, GA 30033, USA - Phone: (404) 254 1330